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How Much Should I Compensate My Sales Executive?

12/10/2020

 
Sales executive compensation varies by individual and company
Compensation is essential in managing, motivating and retaining a sales force. A great sales executive compensation plan accomplishes quite a lot. It provides fair compensation to the sales executive, incentivizes specific actions and behaviors that suit the organization's needs, and motivates employees to hit set goals.

Today's sales executive wants a challenging job with a clear path to match his or her performance based on what he or she can directly impact and control. They want employers to recognize their performance with rewards that increase as their impact on the organization increases.

What is fair compensation for a sales executive? Unfortunately, there's no one-size-fits-all answer. Instead, gear your sales compensation plan toward what is right for your company. Design it to influence the outcomes you want, and align it with your SMB sales executive's strengths and motivators. Here are some guidelines to think about. 

Sales Compensation Plan

An effective compensation plan will drive your sales team's performance. It includes details about all aspects of your sales team's earnings, such as salary, commission, benefits, incentives they are eligible to receive, and on-target earnings (OTE).

OTE is a metric that helps forecast the total potential compensation of a specific position when a team achieves all the set performance targets. It is common in sales compensation plans since it's a contract that guarantees a particular commission percentage. 

  • Purpose: Compensation plans encourage positive behaviors across your entire sales teams, starting from the sales executives. It also sets standards and defines expectations for compensation, and drives results to achieve business goals.
  • Structure: Sales compensation varies by business, how your company generates sales, and how your team is organized. For instance, business "A" might offer a higher base salary. In contrast, business "B" might prioritize variable compensation. And, business "C" might have a more balanced compensation plan blending base salary, variable compensation, profit sharing and a benefits package.

You need a comprehensive compensation plan for all your sales team members based on their role, experience, the type of deals they handle and the sales cycle's length. Consider these factors:
  • Your budget
  • The complexity of your sales
  • How your business culture affects your compensation strategies
  • How your competition pays its executives and salespeople
  • Your area's living costs
  • Your team and business goals

Factors that Affect Your Sales Executive's Compensation Plan

Determining compensation for your sales executive is challenging. You must consider several factors in your plan, including experience, the current market and the business sector. How long will it take to train and bring them up to speed? Do they bring their own book of business? Here are five factors to consider when creating your compensation plan. 

1. Determine if You Have a Farmer or a Hunter.

Hunters love chasing down leads and finding opportunities. On the other hand, farmers cultivate leads and opportunities and grow existing accounts to generate revenue. Making this distinction will help you select the right person for a sales executive position and determine compensation.

How do you know if you are hiring a farmer or hunter? There are certain soft skill sets associated with each. Try giving candidates sales assessments during the recruitment and hiring process. Here's what I mean. 

Hunters tend to be 
outgoing, risk-averse and motivated by recognition. They are typically self-managed and able to operate independently. Their ability to bet on themselves makes packages with a high degree of variable compensation desirable for them and their employers.

Farmers 
excel when they can grow relationships, create ongoing value and connect with the same clients year after year. They thrive on driving customer loyalty and creating long-term value. Farmers are more security-oriented than their hunter counterparts, making a base salary and small variable compensation structure more attractive for them. 

2. Incent Based on the Degree of Control.

This method holds sales executives accountable for things they control. For example, if a sales executive influences a sale alone instead of enlisting help or delegating tasks to their team members, they qualify for higher incentive compensation.

To implement this sales compensation plan, determine what variables the sales executive can control. Will they close sales or open doors for their sales team? For sales management, consider whether they can increase the sales team's closing rates, impact KPIs, affect Customer Relationship Management (CRM) adoption or decrease the sales cycle.

These tangible metrics help measure the impact of their work and determine their compensation.


3. Reward Successful Results with Variable Pay Plans.

Variable or incentive pay plans refer to pay that sales executives earn beyond their regular salary. It is not a guarantee, and you only pay it if the sales executive achieves his or her goal. Those goals are tied to tangible metrics such as sales growth, profits or productivity improvement.

Variable pay plans allow you to reward your sales executives for attaining successful results. It also controls compensation expenses when they don't achieve good results. These plans motivate your sales team's performance, encourage them to meet their specific job role's goals and any measurable targets you associate with their compensation. For example, their plan might be based on an individual sales quota for their team if they are responsible for sales team management.

​Here are four main types of variable pay. 
  • Sales Commission Structures: Commissions refer to a percentage that salespeople earn after closing a sale. You can set structures using a flat rate, calculating them on gross margin or determining them using the percentage of quota completion (multiplier structure).
  • Activity-Based Compensation: It is used when the sales executive is not directly responsible for closing the sale. It's typically associated with professionals in business development and lead generation. In these scenarios, tie compensation to what the role can impact, such as leads and opportunities for the sales team to close instead of closed revenue (since they cannot control that step in the sales process).
  • Bonus Structures: Bonuses are dependent on performance and are typically a fixed amount. You can pay bonuses quarterly, annually or with each pay period.
  • Management by Objectives (MBOs): These help employees set individual targets to work toward incentive pay.

4. Work Back from the Revenue Targets Using OTE

Start with the goal or objectives in mind. When you work backward from your sales executive's revenue or success targets, it will help you determine an appropriate compensation package for them. 

On-Target Earnings (OTE) provide you with a realistic view of what your sales executive's total compensation would be when they reach their expected (and reasonable) quotas and goals. OTEs could include the base salary plus the realistic commission from closed deals. You can use this metric to determine your employees' total potential compensation when they achieve their performance targets.

For example, if your OTE is between $200,000 and $250,000 annually, the basic salary could be between 70 and 80 percent ($140,000 to $200,000). You could base the rest of the OTE on performance, which you could pay annually, quarterly or monthly.

Start Creating Your Compensation Plan

An effective compensation plan is vital to the success of your team. Commit to continuously evaluating your plan to match the changing business climate and the outcomes you want to achieve.

For more SMB insights and advice, sign up for our newsletter, contact us or visit our website for valuable business resources and webinars.

How to prioritize Urgent Vs. Important Sales Tasks

11/25/2020

 
Sales Task to-do list gets checked off
Whether you're the leader of a sales team or a member of one, your sales task list is always long and a constant juggling act. There are leads to generate, opportunities to cultivate, contracts to write, customers to call back, trade shows to sign up for and sales meetings to attend.

Which tasks take precedence over the others? Is your day just a series of running from one urgent sales task to the next? A recent study found that two-thirds of a sales rep's time is spent on non-revenue generating tasks. That means it's essential for sales managers and the sales team to understand the difference between urgent and important sales tasks. Why? It directly affects your ability to generate revenue, the sole purpose of a rep's job. Here are some tips to help you make this distinction. 


Urgent Sales Tasks Generate Revenue

For a sales manager or a member of a sales team, an urgent task is one that generates revenue. For example, writing up a final contract or returning the call of a client who wants to make a purchase are revenue-generating tasks, and therefore urgent. When you and your team review upcoming tasks, the first question should always be, does it generate revenue? When the answer is yes, it moves to the urgent column of your to-do list.

Managers Highlight Urgent Tasks 
It's always a good idea to highlight urgent tasks in some way. If you're a sales manager with a whiteboard, dedicate a section to urgent tasks.  Or, use a different color — maybe green, the color of money — marker for urgent tasks. You want your team to always know which tasks to concentrate their time and energy on.

Team Members Create a To-do List
When you're a member of a sales team, you have individual tasks that you're responsible for completing. Some of these tasks generate sales while others don't.  Create a prioritized to-do list each morning or at the end of the day for the next.

Let your urgent tasks lead the list. As your day progresses, and you add tasks to the list, you need a way to indicate urgent sales tasks. Consider highlighting them or using an online to-do list where you can rearrange your priorities. 


Urgent tasks are always the ones that generate revenue. Whether you're a sales manager or part of a team, you want your company to succeed. Making sales is the best way to grow a business. 

What is an Important Sales Task?

An important task is a job that needs to get done in the near future, but it does not directly generate revenue. Whether you're a sales manager or a salesperson, there are administrative tasks that must get done. For example, an important task might include completing yearly performance reviews for your team or entering leads from the last trade show into the database. These are tasks that must get done in a timely manner to keep the company running smoothly. However, they don't directly generate revenue.

Focus on the Urgent without Neglecting the Important
As a sales manager, it's your goal to keep your team focused on urgent tasks without neglecting the important ones. Consider dedicating one hour a day to important tasks or maybe one afternoon each week.

If you're a member of a sales team and your manager doesn't dedicate time to important administrative tasks, find time that does not interfere with revenue-generating tasks to tackle the important jobs in your workflow. However, be careful not to allow an important sales task to slow any momentum your team has built throughout the day. 

Create a To-Do List
There are important sales tasks that need to be completed each day, once a week or once a month. Create a daily, weekly and monthly to-do list, so you don't miss any important tasks.

Find a balance between completing urgent and important tasks that doesn't leave important tasks sitting for days, weeks or months unfinished. Similarly, as a sales manager, dedicate a specific time each day or week to these tasks. 

What About the Gray Area? 

There are some tasks that seem urgent, but don't generate revenue immediately. For example, cold calling leads has the potential to generate revenue, but it isn't guaranteed. Of course, you have to develop leads to increase your customer base and generate greater revenue for your company. However, does it fall under the urgent and important task list? It's actually the gray area in between the two. Make time for these tasks as well. 

Managers Help the Team Prioritize
As a sales manager, it's your job to help your team make the most of their time. You wouldn't want gray area tasks placed ahead of urgent tasks. However, you don't want your team working on important administrative duties while a batch of gray area tasks waits. Find the gray area tasks a spot at the bottom of your urgent to-do list, ahead of the important items. 

Sales teams want to generate as much revenue as possible for the company, especially if they work on commission. Complete all your urgent tasks first. Then, devote some time to gray area tasks that have the potential to generate income, even if it isn't in the immediate future.


Create a Routine
Put these gray area tasks on your to-do list somewhere between urgent and important. Work on these tasks without completely ignoring your important administrative tasks. Creating consistency in your daily and weekly tasks will benefit you and your team. Sales team members thrive with a level of consistency and routine. 

Ask for Input
Trust your team. They likely have many years of experience in prioritizing tasks. No doubt, they will offer solutions to help incorporate important tasks without losing momentum on urgent ones. Encourage your team to come and discuss the possibilities with you. When you put a co-created plan in place, it helps you achieve the team's goals with support and accountability. 

Get more tips, tricks and insights on identifying urgent and important tasks, and the evolving sales environment. Sign up for our newsletter or visit our website for webinars and other valuable business resources.  Contact us any time!



Use DiSC Assessments To Improve Sales Performance

11/11/2020

 
Identify personality traits to boost sales performance.
Marketing and sales is all about communication.  Even if you have an experienced sales team, aligning them with effective marketing strategies that will drive profits can be difficult. Help these two camps work together productively by gaining better insight into their minds.  How so?  DiSC assessments are designed to improve sales performance. 

Let's discuss the basics of a DiSC assessment, its benefits, how it impacts sales and how managers can use it to build top-producing marketing and sales teams.  

What is a DiSC Assessment?

DiSC is a behavioral assessment test based on the DiSC Theory. Its design is to provide insight into how individuals behave and think. Understanding an employee's personality and behavior in the workplace is essential to maximizing productivity and cohesion with other employees. DiSC's  four distinct personality traits include:
  1. Dominance: Having a dominant personality trait means a person is more direct and decisive. They are also more likely to take risks, be a self-starter and problem solver. They are motivated by new challenges and innovation. However, they are more likely to oppose authority.
  2. Influence: Having an influential personality trait means a person is more trusting, optimistic and persuasive. They are great at connecting with others and asserting their "influence" with other team members. However, sometimes they are more focused on their office prestige than bottom-line results.  
  3. Steadiness: Those with a steadiness personality trait tend to be team players and are reliable. They are methodical with tasks, both in and out of the office. However, they are generally more resistant to change and may take more time to adjust. 
  4. Conscientious: The last category is for those focused on quality and competency. These individuals are generally analytical, precise and give attention to the quality of their work. Although more individualistic than other employees, they're least likely to verbalize their inner feelings and opinions. 

How DiSC Can Impact Your Sales Success

Understanding team members' DiSC profiles allows sales and marketing teams to connect better, communicate more effectively, and build a stronger relationship with prospective and current customers. The results from the assessment enable individuals from each team to understand how their unique profile impacts the sales process. Managers can then use strategies to complement individual personalities and increase productivity. Likewise, when you understand how team members think and act, you minimize the chances of miscommunication. 

Another way DiSC assessments can improve your sales is by developing a better understanding of your customers' buying preferences. Your sales team can find reliable ways to generate effective communication that leads to a lasting rapport with customers. They can then adapt those strategies to changes in buying behavior, making your customer service far superior and more successful. Here's a quick summary of how DiSC can impact your sales success.
  • Greater insight into your sales and marketing teams' strengths and weaknesses
  • A better understanding of where you could make improvements
  • A better understanding of how to sell to people with different personality types
  • Improve team communication and dynamics
  • Improve self-awareness among team members
  • Improve a team's ability to design and market a new product or service
  • Cultivate a work culture of learning and engagement
  • Connect customers with your product or service in a unique and meaningful way
  • Cultivate lasting relationships with customers that lead to repeat purchases

Managers- Build Your Teams Using DiSC 

Using DiSC assessments is a useful way for managers to build sales and marketing teams with diverse personality traits. Each specific personality trait brings something unique to the table. Use those traits to build a team that complements each other's preferences.

Use DiSC to assign specific roles to individuals you know will succeed based on their personality traits and preferences. This will foster greater creativity and engagement among each member. Not to mention, it can also lead to more effective communication and overall productivity. 


As a manager, your task is to hire, train and manage teams with different personalities and learning preferences. The amazing thing about a DiSC assessment is it provides you with the necessary insight to know exactly how your team ticks, how you can maximize effective communication between each team member, and how you can leverage those distinct personalities into increased sales performance.

DiSC Maximizes the Five Stages of Action

When building a marketing and sales team, you want each team to maximize the five stages of action. This fundamental sales technique includes:  
  1. Attention: Getting eyes on your product or service
  2. Interest: Getting customers interested in what you have to sell
  3. Desire: Making the customer feel like they need your product or service
  4. Conviction: Convincing customers they need what you offer
  5. Action: Closing the sale with a purchase
At each stage in the sales process, communication is vitally important between both sales members and customers. It's a very delicate and fine line teams have to walk to finalize a sale, which requires excellent training to get the job done. That is why DiSC profiles add so much value. DiSC allows you to build a team that can handle the task at hand and work together effectively. In addition, you can identify the DiSC profile that best matches the traits of your customers. 

Generate More Sales - How? 

At Improving Sales Performance, our name says it all. We are here to help your business increase its bottom line. Through our frameworks, we aim to increase your revenue and optimize your sales methodology. 

For more tips, tricks and insights on videoconferencing and the evolving sales environment, sign up for our newsletter or visit our website for webinars and other valuable business resources.  Contact us any time!

"Ring the Bell" to Motivate Your Sales Team

10/28/2020

 
Ring the Bell to Motivate Your Sales Team
Are you celebrating each sale your team brings in? If not, you're missing an opportunity to motivate your sales team to even greater achievements. In the past, sales managers installed an actual bell in their department. Each time a sale was made made, the manager rang the bell to celebrate and ensure that every team member knew.

Sales people are competitive by nature. Ringing a bell in their honor is a challenge worth striving for. Consider adding a little friendly competition (and motivation) to your team by ringing a bell. Okay, it doesn't need to be an actual bell, but it does need to celebrate the win.

You might consider ringing the bell through a team broadcast email, group text or slack. If you're in an office setting, an actual bell might be appropriate. Whether you opt for a literal or figurative bell, here are five reasons why ringing the bell is essential for your sales team's motivation. 


Create a Strong Sales Culture

The culture of an office or department defines the group's goals and priorities. You know your priority is sales, but it's always beneficial to reinforce that in your culture. By celebrating every sale with a ringing of the bell, you put a unique spin on your own sales culture. A stronger sales culture drives your team to make more sales and to become more proactive. 

A stronger sales culture can be achieved in a variety of ways, including bonuses, weekly and monthly goals, and supporting and strengthening the sales team. By adding a ringing of the bell, you strengthen the team without spending a lot of money or energy. Even without a monetary bonus attached, people like to be acknowledged for their accomplishments. It inspires both the recognized individual and those around them to work harder. A strong sales culture translates into increased profit and growth. 

Drive Individual and Team Performance

It doesn't cost anything to ring the bell for an employee, unless you pay to have a bell installed in your department. Even then, it isn't that much. However, you get so much goodwill in exchange for this small act of recognition.  While you might be considering a large and expensive reward system for your sales team, starting with t-shirts and ending with a trip, you can save money and create positive energy and momentum by simply ringing the bell.

You like to be recognized for a job well done and so does your sales team. As you ring the bell and recognize one salesperson, the others will see this recognition and strive harder to earn it for themselves. This small act can help drive the improved performance of your entire staff with very little effort or expense on your part. Isn't that the goal?

Show Your Sales Team that Their Efforts are Valued 

Even in small companies, it can be hard for an individual employee or team to know that they are valued and appreciated by those above them. Your sales team works hard, and many of them probably wonder if anyone ever notices. Ringing the bell shows immediately that you and the company value and appreciate their efforts. 

While blasting an email, ringing a bell or shouting out on a group text might seem like a small, easy-to-do thing, one of your salespeople might really need to feel appreciated and valued. You want all your sales staff to feel this way because this feeling fuels their abilities to go out and make more sales. People who feel valued are more productive and successful than those who feel marginalized within a company of any size. 

Create a Sense of Self-Worth

Yes, everyone would like to believe what others think of them isn't that important, but it's typically not the case. Sales teams flourish under compliments and other recognition of their hard work. This is because it helps create a sense of self-worth. You spend a lot of time at work. In many ways, your job helps define who you are as a person. 

When someone recognizes that you're doing a good job and celebrates your successes, it helps to raise your confidence and self-worth. As a team leader or department manager, your opinion matters to your sales team, and a little recognition and bell ringing can be a wonderful and positive thing.

It might seem a little awkward when you first start recognizing every sale. Over time, however, you'll really begin to enjoy celebrating with your sales team. Helping someone else feel better about themselves is a reward that you can enjoy too. You can also watch as that person becomes more confident and productive. 

Allow Momentum to Generate More Momentum

When someone makes a sale, it shows that the team has built up some momentum. By ringing the bell, you encourage your sales staff to use its current momentum to create more. You want your team to be similar to a ball rolling down a hill, picking up speed as it goes.

Momentum drives sales and makes your team successful. You don't want to do anything that might halt or slow the momentum. By recognizing and praising success, it encourages your staff to continue working hard for their next sales. 

As a manager, you're always looking for ways to motivate your sales force and increase profits. You may need to go old school and begin ringing the bell to motivate your team. Show them they're appreciated, and help build momentum. You can send an email blast or group text so each member of your team knows about a sale and understands that you and the company appreciate their hard work. A little "Woo-Hoo" can go a long way!

For more tips, tricks and insights on videoconferencing and the evolving sales environment, sign up for our newsletter or visit our website for webinars and other valuable business resources.


5 Sales Tech Challenges When Hosting Virtual  Meetings

9/28/2020

 
Reps Face New Sales Tech Challenges Associated with Virtual Meetings
New trends in virtual meetings have given rise to sales tech challenges for many teams. In March 2020, Zoom saw more than 20 million new users download their mobile app. While the Work From Home (WFH) business model has been gaining traction for years, the current socio-political climate radically sped up the advent of technology like video conferencing. At the height of the Coronavirus pandemic, more than 300 million people participate in Zoom meetings every day. Add that to the immense number of people who use rival services such as Google Hangouts/ Meet, and you have a major shift in global business practices. 

That level of explosive growth isn't without problems, though. With so many first-time users adopting this new technology, things are bound to go wrong. Tech issues and sales meeting challenges are likely to arise. Here are five sales tech challenges that I see my clients struggle with every week, along with instructions on how to solve them.  

1. Attendees Click the Wrong Meeting Link 

​Google's entire suite of products is built on user experience. They have led the renaissance of easy-to-use applications that integrate seamlessly with one another. For the most part, it makes life much easier for the end user. Sometimes, Google's quality-of-life updates can be intrusive, and create a sales tech challenges.  

Businesses hosted through Gmail who choose to integrate with an enterprise platform like Outlook are subject to Google Meet/Hangout links where they might not want them. Google automatically embeds a link to their Meet/Hangout application in email and Google's calendar. Meet was formerly known as Google Hangouts, but over the summer of 2020, Gmail was upgraded to include additional video conferencing functionality, and thus Meet was born. 

Because Google automatically injects the embedded link into emails for enterprise users, people who you've invited to your Zoom sales meeting might be confused. Instead of clicking the Zoom link in their email, they click the embedded Meet/Hangout link instead. This link correlates to your Google calendar and is dependent on it. No matter how clear you make it in the body of the email, there will still be clients that click the embedded link anyway. Fortunately there is a fix.

It requires your business's Gmail administrator to adjust a setting in your Google calendar to prevent Google from automatically embedding the link across your G Suite. If your business is smaller in scale and you aren't using an enterprise account, you can turn this feature off yourself by going into your calendar settings and turning off the "Automatically add Google Meet video conferences to events I create" option in your calendar. 

2. Zoom Only Allows the Host to Share Their Screen

Being able to share what's on your screen is an important part of a virtual sales meeting. To implement a truly functional WFH model, your video conferencing platform has to foster productivity. By default, Zoom only allows the sales meeting's host to share what's on his/her device screen, however. This information can include: 
  • The user's full mobile or desktop screen 
  • A customized, partial view of their screen
  • Audio files only 
  • Content routed from an external camera
  • Other user-defined applications 

Fortunately, there is an extremely easy fix to this sales tech challenge, allowing everyone in the meeting to share screen content. To allow multiple users to share the contents of their screen, the meeting host must click the up arrow icon on the right side of the screen. This will open a menu where the host can select the "Multiple participants can share simultaneously," option.  

It should be noted that this is a change to the default option, which is set up so that only the host can share. Clicking a simple radio button located below the previous option allows the meeting attendees to share their content as well. 

3. Time Zone Confusion Creates Sales Tech Challenges

Large, multinational companies may have sales meetings that involve participants from all over the globe. That means participants operating out of different time zones. 

For some users, time zone conversion can be a painful, time-consuming process that involves consulting an outside source and then doing the math manually. For default Google users, it involves setting up a secondary time zone for each invite that has international attendees. That's where plugins come into play. 

Plugin calendar apps like Calendly or Acuity integrate easily with your G Suite, and provide valuable time zone information for your sales meetings by default. These extensions allow for easier time zone access, such as rolling over an attendee's name to show information, including time zone. 

For example, with Acuity integration, you simply click on the appointment in your Google calendar to see each attendee's time zone. The initial time investment that it takes 
to set up plugins like these are more than worth it given their overall convenience and effectiveness at solving this sales tech challenge. 

4. Solve Tech Issues by Enabling Advanced Functionality Tools

Add-ons like Calendly greatly augment what you're able to do with your video conferencing platform, helping you overcome multiple sales tech challenges at once. The basic version of Calendly includes free meeting scheduling functions, while their premium service allows users to do much more. 

Using Calendly's advanced features allows hosts to embed a link right on their website that allows potential clients to set up a meeting without having to go through an additional platform to initiate contact. Calendly also allows you to set up PayPal or Stripe payment options within the video conference itself, allowing for functional, results-driven sales meetings. 

Each new meeting type that the host sets up will walk them through a checklist of options for their prospective meeting, allowing them to easily initiate advanced features like these.  

5. Make Video Conferencing More Secure

Users worldwide have made a big deal out of the potential security issues inherent to free-to-use platforms like Zoom, and with good reason. Those security threats have introduced a new term into our collective vernacular: Zoombombing.

Sales people deal with sensitive information on a regular basis. The integrity of our customers' information and our internal communications is essential. Video conferencing, however, has become a modern-day necessity. What can users do to overcome this specific sales tech challenge?

While both Google and Zoom have added additional layers of encryption over the last few months, as well as unique meeting invite codes, Zoom users have a frontline defense they can proactively employ. Before starting a meeting, users can log in and access their settings. Under advanced options there is a setting to enable a virtual waiting room. This allows the meeting's host to pre-screen people attempting to join the meeting. 

Iron Out the Kinks

As with any new technology, there are millions of unanticipated issues that will inevitably arise. With the WFH business model, sales people worldwide are experiencing a major operational shift that will affect the industry as a whole. Experience is the best teacher available, even as we all try to figure out sales tech challenges together. Fortunately, each of the video conferencing platforms currently on the market are customizable, designed with the end user in mind.

For more tips, tricks and insights on videoconferencing and the evolving sales environment, sign up for our newsletter, or visit our website for webinars and other valuable business resources. 

Develop a positive sales Culture: 10 Things Your Reps want you to know

9/7/2020

 
Did you know it takes an average of 18 calls before a salesperson connects with their lead? Multiply that by every lead in the salesperson's funnel, and that's a gigantic amount of time spent chasing down sales. Yet, there's often a perception among company leadership that salespeople have it easy. Nothing could be farther from the truth. If your company doesn't properly value or take the time to understand its sales team, it can affect every facet of your business. Fostering a sales-positive culture helps you obtain long-term success. 

The Benefit of a Sales-Positive Culture

Success begins with understanding, and understanding comes from the top down. Your company's leadership must set an example by demonstrating respect, appreciation and insight as to how their sales reps operate. 

It's easy to see how misconceptions are born. For those who've never been a salesperson, speaking to clients seems like a soft skill, chatting and schmoozing followed by a lot of downtime. In reality, the sales rep spends only about 30% of their time talking directly with clients. The rest of that time is spent on administrative tasks like scheduling, paperwork and training. 

Still, the misconception persists: that no one really understands what sales does, that sales seems easy, and that if the company needs more revenue, sales just needs to sell better or call more people to increase it. Unless your leadership takes measures to stop the anti-sales attitude from taking root, your company's morale and profitability could be in serious trouble.  


10 Things Leadership Needs to Know About Its Sales People

It's a more effective strategy to build a bridge than it is a fence. Keeping your company's individual departments synchronized boosts morale and overall prosperity. After years of interacting with professional salespeople, these are the most essential things every salesperson wishes their CEO knew about them.  
  1. Trust us. Sales people are professionals, and speaking to clients is more than just a soft skill. It requires investment and training, but it can be developed with the right support. Leadership needs to approach us with a certain level of faith, but if they see room for improvement, give us opportunities for professional development too. With the right tools and support, we'll deliver. 
  2. Clarity and clear boundaries are better than blue skies. Even the most driven of self-starters needs boundaries and guidance. One of the more common complaints that non-sales people have about the sales team is that they over-utilize resources. From treating potential clients to expensive dinners, giving away samples too freely, to authorizing discounts on products, there's a perception that salespeople waste company assets. We thrive when you trust us, but make sure to set appropriate boundaries for us to work within. Giving a rep total freedom may seem like a good idea, but sometimes a wide open sky can be debilitating. 
  3. We're all different, but kind of the same. There are traits common to every salesperson. According to the Harvard Business Review, successful reps are modest, curious and not easily embarrassed. According to Entrepreneur, all good sales professionals are passionate and knowledgeable about their products. But remember: every salesperson is an individual. Our style and level of skill may vary. Meet us halfway, and appreciate our unique abilities. 
  4. Learn who we are and what makes us tick. A sales team is like a sports team; we don't all play the same position. Everyone has individual strengths and weaknesses, and a one-size-fits-all approach to management won't work. If your company's leadership takes the time to understand what motivates each individual member of the team, it can pay dividends going forward. 
  5. We love when you implement systems of reward and recognition. Sales is naturally competitive. On a large scale, that means competition against other companies for market share. On a local level, it's good-natured competition against one another. Salespeople thrive on systems of reward that recognize both types of achievement. Recognizing your sales force as a whole, while rewarding top performers individually, makes everyone feel appreciated.  
  6. We are the eyes, the ears and sometimes the brain of the company. Salespeople are your customers' first point of contact. We have a lot of actionable information to share with leadership (and everyone else). But we have to have a safe and appropriate opportunity to share it with you. It helps to reserve a block of time weekly where you really listen to your salespeople and get a view of your business from the ground up. 
  7. We're human, and sometimes we need your help to get back in the game. Even the most outgoing salesperson has bad days and periods of low confidence. Days without a sale, or a bad customer experience, can put us off our game. Remind us not to dwell on the past, but to focus on the strength of the company's sales funnel. Every day is a brand-new opportunity. Help us look forward. 
  8. Take the time to be a friend and mentor. Being a good salesperson and having confidence go hand-in-hand. That doesn't mean that salespeople don't need support. We do our best work when there's consistent feedback from leadership. Take time to reward our successes but also to coach us on areas of opportunity. Salespeople need a healthy way to vent frustration. After all, sales can be a wild ride sometimes. 
  9. Ask us to help solve challenges and problems. Sales people provide solutions. Solving customer problems is a huge part of sales. We love to approach the sale process in the role of problem solver. Use that to incorporate us into the larger company culture. Our frontline experience may give the rest of the team unique insight regarding a difficult problem. 
  10. Momentum is essential to our success. Momentum is crucial to sales. When we're talking to customers, we "get in the zone," and it helps if we carry that energy between sales calls. The more administrative tasks and staff meetings you schedule, the more we lose our momentum. It's hard to overcome inertia and start back up again. Streamline your administrative processes as much as possible to avoid unnecessary interruptions. 

Building Bridges

Your sales department is the driving force behind your revenue and prosperity, but they're often misunderstood by fellow employees and company leadership. It's important to view your sales team as essential and look for ways to enfranchise them. It's always better to build a bridge than it is a fence. 

For more SMB advice and insights, sign up for our newsletter, or visit our website for webinars and other valuable business resources. 

5 Things You Can Do To Improve Sales Team Performance

6/10/2020

 
An experienced, well-equipped and determined sales team can lead any business to success. The problem many companies face is that they have poor sales team performance.

In many cases, it doesn't have to do with experience or determination. The reason lies in the lack of understanding, empowerment and engagement.  

Today, 75% of companies say that closing more deals is their top priority. If you are among them, showing trust and giving the necessary tools to your team can give your business a giant push forward. Consider these five ways to improve sales team performance. 
1. Learn More About Your Sales Team

Being a sales rep isn't a profession. It's a calling. To be successful, these experts need to feel the buyers' pain points and offer suitable solutions, while guiding them down the sales funnel. All that requires determination, passion and hard work.

Unfortunately, many business owners don't understand the variety of challenges these sales professionals face. From that comes a lack of respect and encouragement, resulting in poor sales team performance. That's one of the reasons for a high sales rep turnover rate, compared to other industries (35% vs 13%).  

If you feel unhappy with your team's sales performance, start by learning more about your team. As you work on your involvement, you can uncover various factors to help improve the team's performance.
  • Ask them to take personality tests. You'll be surprised how much you can learn from them.
  • Ask for feedback about sales teamwork. Regular feedback can help you gain insight into the way your company functions.
  • Engage in team-building activities to spend more time with your employees and get to know them.
Sales is a tough profession, which doesn't always pay off as well as people prefer. There is a reason why your sales reps chose this vocation. Find out as much about it as you can. This information can help you empower your team.

2. Increase Sales Performance by Encourage Strengths

All sales reps have certain professional strengths and weaknesses.  When you want an employee to increase sales performance, focusing attention on their weaknesses is counterproductive. 

​According to Gallup, building on employee's strengths is much more effective than trying to improve on their weaknesses. It's up to the employer to create a work environment to cultivate the sales rep's strengths.

A supervisor's understanding of his/her reps' strengths has an impressive effect on the company's bottom line because managers play a crucial role in maximizing employee output. You can empower the sales rep to discover and develop their strengths. Once you do that, adjust their role to exploit these strengths fully.
  • Don't assume a sales rep knows his or her strengths. People usually take them for granted.
  • Find ways to apply each rep's strength to achieve a team's goal.
  • Help sales reps set goals according to their strengths.
Teams that focus on their strengths every day show 12.5% greater productivity than teams that don't.

3. Support Teamwork

To boost sales team performance, sales reps need to come together as a united group. This could be problematic for experts, who are used to working alone. As you get to know each team member's strengths and weaknesses, you can figure out the best way to bring these people together.
  • Start with yourself. Bringing sales reps together as a team starts with you. As a leader, you should explain your plans, desires, strengths and weaknesses related to the company's operation and success. You need to set clear goals, and acknowledge achieving them is only possible with teamwork.
  • Always listen. Problems with teamwork often arise because people don't think that they are heard. Make yourself available to your sales reps. Try to listen carefully before offering a solution. Sitting on a problem for 24 hours can help you resolve it quickly.
  • Have fun. One of the biggest advantages of working on a team is having fun. Bring your sales reps together with engaging team-building activities.
If you manage to promote teamwork within your company, it doesn't mean you should stop celebrating individual achievements. To encourage better output, you should treat each sales rep as an individual.  

4. Ask For Feedback...And Listen To It

The best way to discover a problem in the workplace is to ask. If your team isn't performing as well as you expect, ask your sales rep why they think it's happening.

The information you can acquire simply by asking could change your entire approach to team building, workplace environment and much more.

Don't hesitate to ask your sales team for ideas. They may already know how to solve the problem. Listening to your employees and trusting their professional opinion could help you achieve many business goals in addition to improving sales team performance.


5. Promote Engagement And Involvement

One of the top reasons why employees are unhappy with their work is the lack of meaning. When sales reps don't see a meaning in what they do, their performance suffers.

Employee disengagement costs the U.S. more than $550 billion a year in lost productivity. Even when scaled down to one company, the losses could be devastating. To increase engagement, employees should be invested in the company's mission, vision, value and goals.

It's up to the leader to show the sales team why its work is highly meaningful to the company. You should help sales reps understand that the work they do contributes to the company's success directly.  
  • Give your sales reps more flexibility.
  • Maintain a sincere relationship with your reps.
  • Ask for feedback.
  • Clarify goals.
  • Work at creating an enjoyable work environment.
  • Encourage collaboration.
  • Show gratitude.
When sales teams understand which goal they are working toward, they are more likely to demonstrate top-notch performance.

Start Improving Sales Team Performance Today
​

The success of your sales team doesn't just depend on its professionalism and experience. A big part stems from your attitude.

By getting to know your team better, encouraging its strengths, improving the workplace environment and promoting engagement, you can improve the sales team's performance tremendously. Work with your sales team as much as you can. Such an effort can bring an impressive ROI.

For more information about improving your sales team performance and other important tips, please sign up for our weekly newsletter.

What  Is  Your  Client  Really  Buying  From  You?  How  to  Create  a  Winning  Value  Statement  - with  Examples  &  Templates

12/6/2018

 
Sales Rep transforms into a superhero when a winning value statement is developed.
You know that a strong value statement is crucial effective sales management, and ultimately for your company to thrive. It’s that power statement — those magic words — that tell your client that you understand their problem and have the perfect solution at the ready.

Though value statements are often brief, the process of getting to those precise, honed words can be anything but. So, here are some hacks and examples to help you write your own winning value statement.


Questions to Answer with Your Team
Before you put word one down on the page, you want to make sure you have these five questions answered with your team:
  1. Who is your client? “Anyone” is never the answer. Try our Ideal Audience worksheet if you’re struggling to define your market. Example: Full-time, long-haul truck drivers
  2.  What problem are they facing? Put yourself in your client’s shoes. What are they struggling with that your service will help them with. Example: Truck drivers struggle to find time to eat and sleep while meeting demanding scheduling expectations.
  3. What do you offer? Be sure to articulate what you offer from your client’s perspective. So, your app may have the most cutting-edge framework ever and you may be totally geeked out about it, but your clients care most about what your services offer them. Example: A voice-activated app that optimizes truck drivers’ routes and identifies weigh stations, truck stops and hotels with driver discounts along the way.
  4. What differentiates you? Think of the superlatives that you and your team use to describe your product. Is it the first, the fastest, the easiest, the only one of its kind? Focus on why your client should pay attention to your solution over all others like it. Example: First navigation app built with truck drivers in mind.
  5. What are the benefits of your solution? How do you solve your client’s problem? How will their life, work or situation be different once they adopt your service. Example: TruckerMap shaves time off your drives, identifies the food you need to fuel your trips, and keeps you well-rested and safe.
​Putting it all Together: Examples + Templates
Now that you have all the elements, you want to put them together in a way that’s attractive, easy to process and memorable. Here are some hacks for doing just that.
Write one powerful sentence.

The most straightforward way to build your value statement is to connect your client and their challenge to your services and benefits in one, clear sentence. In Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers, Geoff Moore suggests using the following template to do just that:

Template

For _________________________________________ (target customer) who ________________________________________ (statement need or opportunity) our (product/service) is ______________________________ (define product/service category) that ________________________________________ (statement of benefit)
 

Examples

  • TruckerMap: For truck drivers who struggle to stay awake during long-hauls, our voice-driven map app identifies optimal rest stops so you can stay rested and on schedule.
  • TextUs: For busy recruiters who can’t get talent on the phone, our business text messaging platform helps you get ahold of candidates faster.
  • Smiota: For property managers with busy front desks, our cloud-based packaging system keeps your residents’ packages secure -- without the hassle.
 

Compare your service to something your client already knows.

If you can find a way to compare your service to another well-known product in another industry, you’ve found a shortcut to conveying your value proposition. By relying on your audience’s knowledge of the familiar product, you can quickly say a lot about what you offer.

Template

[Proven industry example] for/of [new domain].
 

Examples

  • Wag!: Uber for dogs.
  • Kindle Unlimited: Netflix for books.
  • Turo: Airbnb for cars.
 

Focus on who and how you help.

Steven Blank’s suggestion for cutting through the noise is to frame your value proposition in a way people will easily understand. He suggests focusing on who and how you can help.

Template

We help X do Y by doing Z.

Examples

  • The Nerdy Nonprofit: We help nonprofits thrive online with our marketing resource center.
  • Impact: We help manufacturers compete on the international stage with step-by-step supply chain optimization strategies.
  • Ingram Content: We help bookstores optimize their revenue stream with smart e-commerce tools and a large inventory of specialty items
 

Nail your elevator pitch.

Building off of Dave McClure’s How to Pitch a VC presentation, which encourages businesses to focus on short, simple, memorable keywords or phrases, use this simple template to define the elevator-pitch version of your value proposition.

Template

“________________________________________ is the ________________________________________ to ______________________________________.”
 

Examples

  • Mint.com: Mint.com is the free, easy way to manage your money online.
  • Trello: Trello is the free, flexible, and visual way to organize anything with anyone.
  • Buffer: Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.
 

Challenge yourself to be brief.

Ernest Hemingway was once challenged to write an entire story using no more than six words. Since then, many writers have similarly tried to pack an entire story into as few words as possible. Can you convey the value you provide in six words or less?

Examples

  • MailChimp: Send better email.
  • Evernote: Get organized. Work smarter. Remember everything.
  • Uber: Tap the app, get a ride.

​Want more templates? Check out our Value Messaging Worksheet.
Looking for more on how to grow faster? Check out 10 Sales Tactics CEAVCO Audio Visual Used to Generate $2 Million in New Revenue.
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    I’m Karl Becker and I help individuals and organizations improve how they sell. My focus is on clear, concise, actionable solutions.

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