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Set Mutual Commitments Together Similar to defining next steps, setting mutual commitments while you still have everyone’s attention on a call or in a meeting is a vital way to ensure progress. It also creates mutual accountability and builds ongoing trust. Don’t forget, trust built over time equals longer client engagements, larger projects and great client retention. TIP: Don’t shy away from directly asking each contributor on the call what they plan to bring to your next meeting and when. The simple act of asking typically forces everyone to shift their thinking to consider everything else that is demanding their time. That way any commitments they make are realistic, and positions everyone for long-term success.  |
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