 In a thought-provoking conversation on Chris McNeil’s podcast, Karl Becker shares transformative insights into selling as problem solving. This episode is a must-listen for anyone looking to improve their influence and connection, both professionally and personally.
Karl begins by exploring the power of building connections with others, drawing on his own experiences of adapting and connecting to create a sense of belonging. Whether in sales, leadership, or consulting, this ability to build meaningful connections lays the foundation for solving problems and driving success. Success doesn't always mean doing everything yourself. It means empowering others to contribute their best, too, whether that refers to your customers or your teammates. This mindset shift has profound implications for sales leaders and professionals alike. Karl emphasizes to Chris that every challenge, conversation, or opportunity is like an iceberg—90% lies beneath the surface. By embracing curiosity and seeking to understand what’s hidden below, sales professionals can uncover deeper motivations, address unmet needs, and create long-lasting value for their clients. The podcast also highlights the importance of co-creating solutions with clients. By engaging in authentic conversations and genuinely understanding their world, you move beyond transactional sales to establish trust and shared ownership of solutions—leading to stronger relationships and more natural outcomes. For anyone in sales, leadership, or influence, this episode is packed with actionable insights. Learn how to shift from a "close-first" mentality to a service-driven, long-term value mindset. Listen to the full interview on your favorite podcast platform or on the Thought Leadership Studio website.  Meetings are at the very core of sales and marketing integration. In fact, they are one of the most critical factors in orchestrating the type of cooperation that ultimately results in closed sales. In addition, they promote regular, meaningful communication between teams and departments, which helps to prevent disagreements and misalignments that can lead to conflict.
Well, that's how sales and marketing meetings are supposed to function. In the real world, many company sales meetings end up wasting everyone's time. Maybe they lack focus and structure; maybe they've become occasions for a team leader to dictate strategy behind a facade of "collaboration." Whatever the case may be, all too often meetings in the corporate world are counterproductive, frustrating, and exhausting. It doesn't have to be that way. You can develop, promote, and chair meetings that generate creative ideas, yield actionable results and promote genuine alignment and collaboration between your sales and marketing departments. But to hold an effective sales meeting, setting the appropriate tone must be at the top of your list of best practices. Approach Sales Meetings With a Spirit of "Teaming" The stereotypical corporate meeting involves a leader on one side who's rigidly following a series of bullet points, lecturing his or her audience about decisions that have already been made, and generally sucking all the air out of the room. Not surprisingly, on the other side you have disengaged, bored team members who clearly view the sales and marketing meeting as a hardship to be endured rather than an opportunity to be heard. If that describes your organizational sales meetings, even to a small degree, it's vital to initiate a company-wide mindset shift that will counter those bad habits. The shift should be toward "teaming" — in other words, cultivating a positive mindset and unifying around a shared goal. The most effective way to enter productive sales and marketing meetings is to remember that you are coming together to create results, not to dictate or be dictated to. Meetings should be spaces for team members to share observations and ideas, and even ask for support as they work to understand and fulfill their roles in the sales funnel. For instance, think of a marketing team that isn't sure of which direction to take a new piece of content. Perhaps in a meeting, one of the marketing managers asks the sales team for observations on what leads seem to be most interested in. That conversation could open up completely new angles for the marketing team to consider as they continue to develop and implement their content strategy. Key Tone-Setters for Effective Sales Meetings As you reflect on ways to prepare for effective sales and marketing meetings, there are some important principles you must keep in mind when it comes to setting the right tone. These include the following points: 1. Effective sales meetings must have structure. It's no secret that sales meetings without structure fail to accomplish their intended purpose — if, indeed, they have a clear purpose at all. Meetings, like sales and marketing initiatives, live and die by strategy, processes, and people. In other words: you need a strategy for how to run meetings in the first place; you need processes in place that make your meetings efficient and useful; and you need to make sure your people are contributing and receiving value at those meetings. 2. Sales and marketing meetings must have an agenda. Whatever form your sales meeting structure ends up taking, a clear agenda needs to be an integral part of it. It's crucial that whoever leads the meeting has an agenda already in place, and that any critical resources or key assignments are given to participating team members well in advance. When your team members have a few days to look at and think about the items on the agenda, they'll be in a much better position to share useful feedback and observations during the meeting itself. In fact, you may even want them to suggest additional items be included on the agenda — and if you ask them far enough in advance, you may be surprised at how much feedback you receive, and how valuable it is! 3. Successful sales meetings include logistical planning. The importance of creating a meeting environment that's conducive to collaboration and learning shouldn't be overlooked. Obviously, you'll want to hold your meeting at a time when everyone can pay attention, and at a location as free of distractions as possible. Moreover, for the sake of efficiency, it's helpful to have any meeting resources or hardware primed and ready to go. For example, you may want to ensure that whiteboards and markers are clean and new, or that any digital content you plan to share is preloaded and ready to play. 4. Effective sales meetings are selective (in terms of attendees). Don't just invite everyone to a meeting. Select your attendees according to who will really benefit from the information to be discussed, as well as who is in the best position to add value to the meeting. It's usually best to keep your meetings small: four to six people is typically a comfortable number. Additionally, you usually shouldn't invite more than eight people if you want full participation and engagement. 5. High value sales meetings encourage a collaborative headspace. A good meeting covers what the sales and marketing teams will co-create in the future — not the mistakes that one team or the other made in the past. Re-fighting past battles is useful to nobody. Make sure all meeting attendees understand that this is a time for forward-looking collaboration and construction, not for complaining or airing personal grievances. Everyone should approach the meeting ready to listen with genuine respect to the ideas presented by their fellow attendees. This is the only way meetings will become greater than the sum of their parts. If you incorporate these key "tone-setters" into your planning process, then you'll be in an excellent position to run an efficient, well-structured, valuable meeting. And even if your organization does require a significant mindset shift towards true collaboration, the effort to make that change is well worth the effort. Doing so can eventually result in sales and marketing meetings that yield actionable results — and in turn, those actionable results can lead to more closed sales and higher profits for your business. Look out for next month’s blog, which will focus on creating an effective meeting agenda. Learn More About Hosting Successful Sales Meetings A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources. In sales, demonstrating love is about going the extra mile to connect with someone—and even to connect with your own purpose.
In this interview, Karl and Selling With Love podcast host Jason Marc Campbell talk about how love figures into the principle of Iceberg Selling. That includes more than just being considerate of what's going on below the surface in another person's life. It means showing yourself some love, too. It's easy for a salesperson to get discouraged. There's a lot of head trash involved brought on by TV, movies, and people we meet in the real world (including sometimes the people we love). Seeing the value in what you do, and how you bring that value to your relationships with customers, and everyone else in your life, can go a long way to help you connect with your "why." Check out the video above, or visit the Selling With Love website or your favorite podcast platform. Karl Becker on The Unnoticed Entrepreneur Podcast: DiscussingThe Secrets to Lifetime Value Sales11/21/2024
 Karl appeared on the Unnoticed Entrepreneur with Jim James to talk about how shifting your mindset can help you to take charge of your own success. This interview especially digs into the lifetime value mindset—where you play not for an immediate transaction, but for a lifelong relationship with your customer.
How does taking on a lifetime value mindset affect the way you sell? How does it help you get out of the "check-in zone", where you're repeatedly checking in with a lead to see if they're ready to buy? How can it help you dig yourself out of sales ruts? Using the principles of Iceberg Selling, you can dive below the surface of the symptoms that hold you back. You can understand root causes and discover the paths to success both in your business and your day-to-day life. Find the full show on YouTube or on your favorite podcast platform.   In a formal dinner, each guest often has a placemat under their plate and utensils when they sits down to eat. Most people don't give the placemat a second thought. However, it does serve a significant function: it prevents the table from getting stained with food or dented by silverware.
We've referred to the "sales placemat" in previous articles. Like a literal placemat, many organizations don't think much about this visual framework for streamlining the sales funnel. However, the sales placemat performs an important function in a growing business: it protects both the marketing and sales teams from accidentally damaging the company without realizing it. Before we talk about how and why that's the case, let's define what we mean by "sales placemat." What Exactly is a "Sales Placemat"? The sales placemat is just a visual way to represent the entirety of a company's sales funnel for a particular customer persona, along with the matching roles and procedures that help to accomplish business goals in each stage of the funnel. What a sales placemat may look like can be described as follows and is pictured below.
Of course, companies can customize their sales placemat according to their specific needs and circumstances. But the point is that each business should have some kind of placemat on hand to help organize and streamline their efforts. Develop a Sales Placemat Through Sales and Marketing Collaboration It goes without saying that the key to developing an effective sales placemat is collaboration between sales and marketing. There's no room for a "siloed mentality" here. There needs to be an open, running dialogue between key stakeholders on both teams on a variety of items, such as:
As you can see, there's a lot of room for discussion and a critical need for mutual agreement on key aspects of the sales placemat. With that in mind, it may be wise to schedule several meetings over the course of a few weeks (or even months) to hash out the details. Keep regular check-ins between sales and marketing leadership at the top of your (and their) agenda. Continue to be the champion for the sales placemat until it has fully developed into a workable version that both teams can use. The Benefits of the Sales Placemat for Sales and Marketing You don't have to look too far to discern some key advantages that a sales placemat can confer upon your marketers and sales reps. Here are just a few key benefits you'll likely see:
At the end of the day, the sales placemat is a powerful framework that can allow your company to "feast" on optimized, integrated sales and marketing strategies without putting a dent in the effectiveness of any department. If you can gain leadership buy-in, champion a collaborative development process, and encourage team members to stick to the guidelines outlined on the placemat, you'll almost certainly see an improvement in your business' overall sales performance. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  Exciting news! Jamie Northrup, the creative mind behind the Minimalist Hustler blog, has just posted a glowing review of Iceberg Selling.
Though he doesn't consider himself a salesperson, Jamie decided to step outside his comfort zone and read this book. He left it a 5-star review on Amazon, and noted: "A lot of what I read in the book can help beyond sales situations. It can be applied to family, friends, and other personal relationships." Jamie mentioned that he is a fan of Iceberg Selling's cover design, compact size, and how it comes in at a concise 111 pages. Since his blog focuses on helping people earn online income through minimalist side hustles that align with their passions, that makes tons of sense. If you haven’t checked out Jamie’s full review yet, head over to the Minimalist Hustler blog. Thank you, Jamie, for sharing your experience with Iceberg Selling! If you’re curious about how this book can impact your sales and personal connections, give it a read and see what lies beneath the surface. In the world of sales, shortcuts won't get you very far. They only lead to short term success, if any. Karl was invited onto the I Survived Business Podcast, where he talked about how, when it comes to successful sales, business, and leadership, it's about what lies beneath the surface that counts.
There aren't shortcuts to revenue. To have a sustainable sales organization, you need foundations and frameworks. Designing a healthy sales team by putting the right people in the right seats can lead to the sort of lasting improvements a business needs to thrive over the long term. On a personal level, as an entrepreneur, you also need to understand why you do what you do. Our customers are people who are in business for more than just a short term windfall. They want to do more than just rocket to high revenue then sell. This podcast covers how leaders can explore those motivations and foundations to bring out the best in everyone, including themselves.  Marketing automations can be a powerful tool for attracting prospects, nurturing leads, and converting customers. However, they need to be deployed with intent. In other words, they need to be mapped to the different stages of your sales funnel. What your particular "map" looks like will depend on the nature of your business, the makeup of your customer base, and a range of other factors. The key factor is to make an effort in the first place — and if you need to tweak the positioning of a few marketing tactics later, that's okay. Let's look at an example of what automation mapping may look like in practice: Automation Mapping Case Study Here's an example of B2B marketing. Let's say that the sales funnel for our fictional manufacturing company begins when Bill from ABC Corp visits the Plastics Inc. website. Top of Funnel Bill reads interesting content and a case study he likes on the website. As a result, he subscribes to the Plastics, Inc. newsletter. Greg from sales sees that Bill visited the website, and assigns him a lead score based on his activity. Within a day (or perhaps hours or minutes), Bill gets an automated email thanking him for subscribing, along with a PDF of a bonus case study. In the following weeks, Bill received additional emails that introduced him to the Plastics Inc. brand. Middle of Funnel Two weeks later, the latest company newsletter mentions a new certification for Plastic Inc.'s manufacturing plant. This piques Bill's interest since he must use suppliers with this certification to abide by the terms of his customer contracts. He visits the website again and registers for an upcoming webinar. Greg receives an alert that Bill has visited five pages, and spent 10 minutes total on the website. Since Bill is in the lead scoring threshold for a direct follow-up email after the webinar, Greg makes a note to send that ASAP, along with a personal phone call. In the meantime, Bill hasn't taken any additional actions after attending the webinar. However, an automated sequence of post-webinar emails keeps the information fresh in his mind. Moreover, Plastics Inc. has turned off the other automated email sequences Bill was receiving, so there's less "noise" for the post-webinar sequence to overcome. Bottom of Funnel After several email exchanges, Bill and Greg meet for a video conference. At this point, Bill already knows quite a bit about Plastics Inc., and Greg has personally emailed him additional resources to address his specific concerns. With this background, their meeting goes very well; so well, in fact, that after the video call, Greg prepares a proposal and soon closes a new customer. As you can see, there's great power in well-mapped automations when they meet the needs of customers at each stage in their buying journey. But how can you successfully map automation to your company's sales funnel? Important Points to Remember Regarding Marketing Automation
Good People + Good Technology = Success It's no secret that there are some things only a human being can do. That includes anything that requires flexibility and adaptability in the sales process. Sales reps need to constantly shuffle priorities, make on-the-fly decisions, and navigate their messaging as they interact with leads and customers. Automations, when designed and utilized effectively, can take a lot of the mindless, repetitive tasks off your sales reps' plates. Of course, as with all things in life and business, there's an important balance to strike here. Too little automation could mean your sales team is overworked, and can't get around to warm leads as quickly as they need to; too much automation could take the human factor out of the equation, and drive away leads with unique concerns and "one-off" situations. It's vital to keep in mind that when the best-coordinated marketing campaigns — the ones with the most detailed and painstakingly crafted automations — fall flat, you can always lean into your most important resource for help: the people on your marketing and sales teams. Even something as simple as personal calls to leads, instead of automated messages, can work wonders for conversion and retention rates. In summary, make good use of the automation tools at your disposal. Map the right automations to the right stage of the sales funnel; it will help your reps be more effective at nurturing leads and closing deals. Just remember that automation is only one aspect of a well-rounded sales and marketing strategy. Never ignore the power of the "human touch." Implement your technological solutions as extensions of your well-founded and time-tested processes. If you take that approach, you'll almost definitely be able to improve your company's sales performance. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  Automation is a powerful tool for increasing the effectiveness of your marketing efforts and driving sales. But for most companies, automation can't be based on numbers alone. Think for a moment about the work your sales reps do: most deals they close are ultimately attributable to their relationship with the customer. They are "on the front lines" with leads and prospects, answering questions they have and addressing concerns that arise. Probably more than anyone else in your business, your sales reps have a finger on the pulse of your customer base.
With that in mind, gathering not just numerical data but also anecdotal evidence when developing an automation strategy is vital. Effective data gathering will make a lead's transition from interacting with marketing content to speaking with a live salesperson much smoother and more effective. Interviewing Your Sales Team One of the best ways your marketing department can come up with great ideas for content is to periodically interview your sales team. These meetings should be very structured and should take place regularly (perhaps once a month). Marketing leaders can use targeted questions that will help them clearly understand and define what problems leads are facing, and which solutions they are especially interested in. On the other side of the table, sales reps can come prepared with stories of their experiences with leads over the past month, and pertinent details of their interactions. Here are some examples of targeted questions that sales and marketing team members can explore together:
The objective of these questions, from Marketing's perspective, is to develop content that would generate leads who are more primed, more prepared, and more interested in conversations about buying your company's solution. You can see how powerful such interview sessions could be! Just imagine: if marketing can use the input from your sales team to create an automated strategy that ensures the right content gets to the right leads, it can be a win-win for everyone involved. Add a well-designed lead-scoring system into the mix. It will make it that much easier to keep low-quality leads exposed to marketing materials while allowing your sales reps to focus more of their attention on high-quality leads —i.e., leads who are more likely to buy. It's true this type of alignment doesn't happen overnight; but once your sales and marketing teams are on the same page and experience wins together, it will build momentum and act as a force multiplier for your company's success. Shaping Automations is an Ongoing Process It's no secret that customer behavior can change for all sorts of external reasons — the time of year, the state of the economy, etc. In addition, most businesses don't have completely static offerings. Products and services may evolve. For these and other reasons, it's vital that shaping automations through data analysis become (or remain) an ongoing process. Over time, your company will likely develop a variety of sales funnels and campaigns around several central themes. They may revolve around a certain season, event, product launch, or discount. Whatever the case may be, tracking engagement and conversion metrics via your CRM and other automation tools will give you a glimpse into the effectiveness of your content. Then you can decide whether to double down on your current approach or make adjustments for future campaigns. Also, don't be afraid to test out new ideas! For example, one private jet chartering company wanted to get higher conversions on their marketing spend. By experimenting with highly specific Google search queries, the company was able to achieve up to a 10% conversion rate based on their targeted landing pages. Develop Nurture Strategies Every company wants to effectively nurture their leads until they are ready to make a purchase decision — and the type of content your leads interact with says a lot about the type of information they need to finally make that decision. One powerful, data-based automation strategy you can lean into is sending email content to your leads based on the pages of the websites they visit. For example, one company leveraged its ambassador program to drive conversion rates. But more than that, they developed an automation around that program which was triggered when a lead clicked through a certain number of testimonials and case studies on their website. The data showed that the interest was there; the automated email sequence struck while the iron was hot. Of course, it's also important to offer the right thing at the right time in the buyer's journey. Lead nurturing strategies can become counterproductive if they result in a lot of wasted time and effort on low-quality leads. For instance, be careful when and to whom you offer free consultations. If that offer is mainly focused on middle-of-funnel prospects, they may only want free information without any serious intent to purchase. The end result may be a lot of free consultations and zero purchases. The point is, that it's important to adequately qualify leads before transitioning them to direct interactions with your sales team. Automation strategies that take this important factor into account will be most effective for your business. At the end of the day, you need hard data to successfully automate your processes; but you also need to keep a finger on the pulse of your customer base. Conduct regular interviews with your salespeople. Experiment with different automations. Develop realistic nurture strategies. If you do all these things, you're that much closer to optimizing your sales performance and maximizing profitability. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  We've all heard the expression "work smarter, not harder." When it comes to your sales and marketing teams, getting the most out of marketing automation is one way to do just that. Proper use of marketing automation tools, combined with the capabilities of a CRM system, can sharpen the efficiency of your overall sales process.
Of course, this requires your sales and marketing teams to work together. For instance, there has to be alignment on how to set up automations, when to implement drip campaigns, and how to score leads. But once that alignment has been achieved, you are on your way to building a high-performing sales organization poised for growth. The next step is to use technology to leverage up your sales and marketing activities and increase overall effectiveness. What Is Marketing Automation? The phrase "marketing automation" gets thrown around a lot, but you may wonder what it means. In short, it's a catchall phrase given to software applications that engage with prospects in the funnel based on their online actions. As far as what the customer sees, this usually involves email messages sent to them automatically based on their specific actions or series of actions, pop-up chat boxes specific to certain webpages on a website, or other methods of digital outreach triggered by an action they've taken. For example, if a prospect scrolls down your company's homepage, a chat box may pop up offering to assist them. Or if a prospect has already signed up for your email list and visits a specific product page, that action may trigger an email offering them more info on the product or similar offerings. The main concept is that automation behind the scenes serves some type of predetermined content that marketing believes is valuable to a lead, based on that lead’s actions. If you think about marketing automation in this way, these strategies and the corresponding automations enable your organization to be more attentive to your prospects and leads in ways no marketer or sales rep could ever do on their own. Instead of staying attuned to dozens of prospects at a time, your teams can stay connected with thousands of them! How To Get the Most Out of Marketing Automation and CRM Systems First, it's important to clarify what a CRM is. "CRM" stands for "customer relationship management." It is a contact management system for your prospects and customers that doubles as a segmentation platform. When your marketing automation is properly integrated with your CRM, your data becomes supercharged data. Ultimately, sales and marketing can work more cohesively and effectively. How? The goal is to combine the information you have about your customers in your CRM with marketing automation. This integration allows you to automate appropriate follow-ups and touchpoints at the right time and place in the sales funnel. As a result, you can enhance the serving of relevant content to your leads, prospects, and customers, enabling the lead scoring that helps you monitor their progress through the funnel and intervene at just the right time. Nurture Leads With Drip Campaigns Drip campaigns are email sequences used to stay in touch with prospects as they move through the sales funnel. These emails may be triggered by specific characteristics, specific locations of the lead within the different stages of your sales funnel, or through specific actions the lead takes. In short, a strategy that includes drip campaigns provides a series of emails with relevant content to a lead over a period of time - with the messaging tailored to appeal to the lead based on where they are in their buyer's journey. Of course, one email sequence by itself could never cover all the customer segments you want to interact with. That's why your sales and marketing teams must put their heads together and develop your core buyer personas — and perhaps variations on each persona, depending on how deep you want to drill down. When your teams are in alignment on this, your drip campaigns will be much more targeted and effective as they will align to both your specific buyer personas and where each lead is within the buyer’s journey. Some examples of drip campaigns include:
Use CRM Lead Scoring To Convert Leads Lead scoring is an objective ranking of sales prospects and leads according to factors like interest level and sales-readiness. Your team members may not be able to read prospects' minds, but a well-designed lead-scoring system is the next best thing. The main purpose of lead scoring is to help your sales team prioritize which prospects they should spend their time on, and which ones need to be nurtured a bit more before reaching out. There are all sorts of criteria, ranging from explicit factors like the prospect's industry, company, or job title, to implicit considerations like number of web pages visited, frequency of site visits, materials accessed or downloaded, etc. Most lead scoring systems function on some type of base scale, like from 1-10 or 1-100 — or more specifically, several scales of 1-10 that add up to an overall score for each lead. The important thing is that everyone in sales and marketing agrees on the lead scoring criteria and then sticks to it. Of course, the best way to make this happen is to develop the lead scoring criteria together, across both departments. Then once the system is in place, scores can be calculated and tracked across your CRM and marketing automation platforms (such as HubSpot or Salesforce). Everyone has insight into each lead's score and can take appropriate action as needed. It's true that it takes some effort on the front end to integrate marketing automation and your CRM, set up drip campaigns, and develop and implement a workable lead-scoring system. However, if you're willing to put in the work, and if your sales and marketing teams are willing to work together, then those tools will provide your company with long-term benefits. You'll truly be working smarter, not harder, and your sales performance will improve accordingly. It’s all about intentionality, action, and accountability - putting in the hard work up front to make your entire sales process more streamlined and effective. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  In years past, it was mostly up to salespeople to ask probing questions of their leads, uncover their true needs and wants, and then educate them on what the company offered. Of course, the advent of the Internet changed the status quo dramatically, especially when it comes to nurturing leads. Most of today's leads have already done their homework, and are coming to marketers and sales reps with highly educated and detailed questions. Many of them are ready to evaluate, compare, and buy.
What does it take to get prospects to that point? A well-designed, streamlined digital marketing strategy is the key. You want to create a series of touchpoints for your customers — that is, milestones that will guide them from one stage of the sales funnel to the next, and ultimately toward a purchase. The better your touchpoints reflect your ideal buyer's journey (as well as variable paths to arrive at the bottom of the funnel), the more likely you'll be to convert them into loyal customers. To optimize your digital marketing strategy, there are at least four key steps you'll need to implement: Step 1: Prioritize Digital Marketing Channels and Content Let's assume you already have a solid marketing strategy, excellent content, and professional branding elements in place. How can you utilize these assets for the best results? The first step is to clearly understand the content channel and content type preferences of your target audience. For instance: Where do your prospects go to get content? Which platforms do they frequently use? What type of content do they prefer? Are they more interested in long-form articles or short videos? It's important to "step into your customer's shoes" by considering how they use the Internet to research your products and services. A lot of marketing departments fall into the trap of thinking: "This content channel is amazing! Surely everyone will love it as much as we do!" Remember, it's not your goal to deliver what you like to customers; you need to deliver what they like. Spend some time asking customers where they like to spend time online. You may be surprised by the answers you receive. In addition, think about the purpose of each platform. Some platforms lend themselves to video content, while others are more suitable for the written word. Still others are best suited to still images and photographs. Here again, it's imperative that you understand the reason your prospects would use the platform in the first place. For instance, a manufacturing company may have consumers searching YouTube for product demonstrations and how-to videos, while prospects researching interior decorators may frequent Instagram and Pinterest. The point is, you want to align your content channel with your audience. That's how you'll get higher-quality leads — leads that will move through your funnel more quickly and efficiently. Just as a fisherman has to first go to where the fish are and then attract them with the right bait, you must first place your content where your prospects congregate, and then attract them with your exceptional content. Common Content Channels and Types What are some examples of content channels people use in their online research? While the following list is by no means exhaustive, it can give you a good idea of the many options out there:
Granted, it's highly unlikely you'll be able to cover every channel and content type in your marketing strategy. However, if you start with the top 3-5 channels and types your prospects use, you'll almost certainly get a jump start on building effective touchpoints within your overall sales funnel. Step 2: Detail Your Digital Lead Nurturing Process Once you've selected your channels and content types, the next step is to determine the paths prospects take within and through each of these areas. (Think of this as developing touchpoints within touchpoints.) The objective is to make prospect interactions with your brand as smooth and streamlined as possible — and as effective as possible in moving them to the next stage of the sales funnel. You should start by listing the touchpoints of your process in order of importance. The following list is an example of what this may look like, with the most valuable bottom-of-funnel touchpoints occurring lower on the list:
Each of the touchpoints above should trigger specific next steps — which means you'll need to include clear CTAs that will encourage prospects to take those next steps in the process. Of course, it's important to be flexible as well, since prospects will sometimes not move through the sales funnel in a predictable, linear fashion. Step 3: Set Conversion Points and Funnel Touchpoints Conversion points are when prospects go from being anonymous to actively connecting with your company (i.e., sharing their contact info with you). Some examples of conversion points include:
As you fine-tune your lead nurturing process, you want to make sure you provide plenty of CTAs around your conversion points. Simple phrases like "get a free trial" or "speak to an expert" typically work best. Remember, this is the main objective of your digital marketing efforts: to get prospects to directly reach out to and engage with your sales team. Step 4: Establish Data and Analytics Tracking Finally, you want to monitor key performance indicators like landing page visits, email sign-ups, and webinar attendance. These metrics will tell you how effective your strategy is at present; and they will help you make informed decisions about how to refine your conversion points, adjust your content channels, and enhance your content delivery. At the end of the day, your digital marketing strategy should guide prospects through the sales funnel and to a purchase, or a conversation with one of your sales reps. If you optimize your digital marketing strategy using the 4 steps discussed above, you'll see improved sales performance from your team in no time. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  If you want your sales strategy to succeed, you have to put serious forethought into it. The haphazard approach — in which reps are told to sit down in front of the phone and start selling to someone — rarely works in the sales industry. Instead, integration between your sales and marketing teams is key to repeated (and repeatable) wins.
Everyone needs to know how different customers may enter their sales funnel, what they may be looking for at each stage, and how marketing and sales can work together to guide them through the funnel and toward an eventual purchase. This overall knowledge is the basis of intentional sales strategy; in turn, the specific actions and tools your salespeople use to guide leads on their journey are your sales tactics. Factors of Effective Sales Strategy Design It's vital that you understand the key factors influencing whether your sales strategy is successful or not. Three of the biggest factors to keep in mind are: 1. Lead Sources Where are your leads coming from, and what's the nature and extent of their interest? A lead that downloads an e-book from your website may have a different level of interest compared to one who attends an hour-long webinar. Or maybe not! Either way, your sales and marketing teams need to understand that the origin of each lead will help them understand how to nurture that lead effectively. 2. Lead Categorization Leads can typically be separated into 3 common categories:
Lead categorization provides sales and marketing with additional valuable insights into how to best guide leads into and through the sales funnel. 3. Lead History Knowing how long most leads are generally in your sales funnel before they make a purchase, coupled with knowing each lead's history of interaction with your company, can help you develop highly impactful sales strategies and tactics. For instance, an automated email sequence with a CTA to book an appointment may work for one type of lead, whereas a personalized email from a sales rep may be more effective with another. The important thing is that your sales and marketing teams are in complete alignment on these 3 factors, and understand how leads will be sorted, categorized, and nurtured throughout their time in your funnel. Building a Sales and Marketing Toolbox, and Training Your Team Just like you need different equipment to go snow skiing vs. water skiing, you need different strategies and tactics (or at least tweaks to your current strategies and tactics) for each campaign your company decides to tackle. For instance, you may need different talking points for a special campaign compared to your normal marketing message. Of course, you'll also need to ensure that sales and marketing are working together with operations and IT, as needed, to develop the resources your campaign needs. You can think of all of these collected resources as your sales and marketing "toolbox" — an organizing principle that allows for easy maintenance, updating, and training for your team. Building this toolbox, and then training sales reps to use the tools within it effectively, will increase your team's confidence and improve ROI on lead capture efforts. Make sure as you build the toolbox that you document best practices. Keep monitoring your toolbox's effectiveness, and be willing to adapt as needed. And then... document those adaptations! As you grow in your understanding of every step of the campaign's sales process, you'll create a huge competitive advantage for your company. You'll also create shorter sales cycles, improved sales performance, and higher close rates. Using and Sharing Data To Increase Close Rates In general, sales and marketing teams have access to different types of data. However, both teams need quantitative and qualitative data to function effectively; and when they pool their knowledge, it can make everything that much better. Sharing and comparing data drives alignment and success. When you think of quantitative data, you may think about metrics like lead populations, click-through rates, conversion rates, email open rates, average sales cycle timing, and so forth. All of these are valuable pieces of information that, when used properly, can help your sales and marketing teams pinpoint opportunities for improvement and growth. In addition, qualitative data like lead quality, interest levels, observed trends, or even "gut feelings" also play a key role in shaping your overall process. When your teams review both types of data together on a regular basis, they are empowered to act in a collaborative, integrated way. Far from a siloed mentality, they are able to ideate and implement specific, tangible improvements to your company's current sales and marketing framework. This type of collaborative approach taps into what's really the most important part of sales: not a single strategy, tactic, or process, but the culture created among your sales and marketing teams. When your culture is focused, aligned, and dynamic, it can provide game-changing feedback to your organization. Designing Purposeful Sales Strategies and Tactics When you develop strategies and tactics that align with each type of lead, you can unlock tremendous untapped value. When your sales team shares its vision and insights with your marketing team, and vice versa, it creates the basis for a sustainable, ever-improving process of lead capture, nurture, and conversion. Integration of your sales and marketing teams is the heart and soul of a winning strategy. Granted, developing a collaborative culture and then using it as the leading edge of a sharp, focused sales and marketing initiative is easier said than done. However, once you've laid the groundwork, the maintenance is much easier. And as you continue growing in knowledge of your target leads, and your sales and marketing teams become more comfortable with one another, you're putting yourself in a prime position to win the day, every day for the foreseeable future. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  When some marketing professionals hear the term "sales funnel," it can be a bit of a turn-off. They may think that the company's sales funnel has nothing to do with them; that they're busy managing the brand, while sales reps are doing the unrelated work of closing deals.
The reality is that the sales funnel really encompasses all aspects of a business — especially the sales and marketing teams. Marketing tasks shouldn't just float on the surface of that funnel, inviting leads to come in. Rather, impactful marketing should work with sales to create concrete projections and deliver tangible results. Of course, sales should also collaborate with marketing to provide the information they need to craft the company's messaging. Simply put, sharing truly is caring when it comes to sales and marketing alignment. When both teams buy into a unified approach, then the entire brand will flourish. The key is for each team to have a broader mindset than what would usually be expected. How Marketing Can Operate With a Sales-Oriented Mindset Marketing pros need to be focused on traditional measures of marketing success: numbers, analytics, branding, content engagement, etc. However, the best marketers are also customer advocates. They can put themselves in the shoes of the consumer, and understand their interests, goals, and pain points. This is where your sales team comes into the picture. Sales reps have a direct line of communication with end users and thus possess a uniquely valuable perspective on what truly resonates with customers. When your sales team keeps marketing informed about which messages are most effective for closing deals — and when marketing is open to those insights — then your company's top-of-funnel strategy will become ever stronger, and conversion rates will increase throughout the sales funnel. Avoiding Waste with Sales-Centric Marketing Another key benefit of approaching marketing with a sales-centered mindset is the avoidance of unnecessary waste — in particular, financial waste that affects the company's bottom line. Marketers who approach the top of the funnel with a purely quantity-based mindset may succeed in attracting a lot of leads, but they often don't consider how likely or unlikely those leads are to make a purchase. In contrast, a sales-centric approach can inform top-of-funnel marketing activities, so that even if the number of leads coming into the sales pipeline is slightly reduced, their quality is increased. This will result in a tighter, more focused approach from your sales team — and less wasted effort chasing low-value leads. (At the same time, using even basic targeting tools will help your marketing team focus on high-value marketing leads, which will also help the sales team in the end.) Valuing Your Sales Team's Time and Skills Some marketing teams fall into the trap of approaching the sales funnel with an "if we build it, they will come" mentality. In other words, they believe that if the product is awesome enough, and the company's marketing infrastructure is powerful enough (e.g., a great website, a strong social media presence), customers will buy based on those merits alone — salespeople not required. The reality is, many customers won't even consider buying from a brand unless they're first encouraged to do so by a skilled sales rep. Your company's sales team is full of individuals with a unique talent, and the ability to effectively nurture leads into paying customers. When your marketing team has genuine respect for your sales team (and vice versa), each team will be more willing to set the other up for success. How Sales Can Operate With a Marketing-Oriented Mindset We've talked about how marketing can be more effective when they think in terms of sales — but does it also work the other way around? Will your sales team perform better if they introduce a "marketing mindset" into their process? The simple answer is: Absolutely! When your sales team has a firm grasp of the work marketing does, and how it relates to their success, then they'll be able to put themselves in the best possible position to close deals. Understanding the Nature of Online Research Your sales team needs to understand which type of lead they may encounter in any given transaction. The key here is becoming familiar with your company's marketing materials — on your website, on social media, and so forth. Sometimes a lead will show up ready to buy because of what they've already found within your marketing content; other times, leads are still making their decision, and need clarification on something they've read or seen. When your sales team can anticipate different scenarios based on the various customer journeys that marketing facilitates, they'll be able to fill the gaps in customer needs and close the sale. Considering How Leads Want To Be Contacted Another way that a marketing-oriented mindset can help your sales reps is the matter of contact methods. Some customers like to be contacted via email; others prefer a phone call; still others prefer texting. Those preferences can be recorded and cataloged by marketing software that lets customers decide how they want to be contacted... and wise sales reps will take those preferences into account when reaching out to leads. Valuing Customer-Focused Content While marketing team members must understand the value of touting benefits over features, salespeople must also be aware of and subscribe to this focus. The average customer doesn't care about all the features built into your product; rather, they want to know how your product will benefit them in tangible ways. It can be easy for your sales reps to fall into a pattern of explaining features during customer interactions when they should take a marketing approach and focus on benefits. Make sure they're asking leads the right questions, and then describing how your product can address concerns, solve problems, and fill needs. (Getting quantitative data on which web pages and lead magnets get the highest traffic volume can be a good starting point.) At the end of the day, when your marketing and sales teams are willing to share, and even think like each other to some extent, they'll end up winning together — and your entire organization will benefit. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources.  The top of the sales funnel offers a clear objective for marketers: make prospects aware of the brand, and convince them they should learn more about it. The bottom of the funnel is equally clear-cut: close the deal with an interested lead.
But what about the middle of the funnel (MOFU)? For many sales and marketing teams, the middle-of-the-funnel stage is a nebulous "gray area" where the division of responsibilities between the two departments becomes murky. As a result, leads get stuck in no-man's-land. In fact, of all three of the core stages in the sales funnel, the middle may be the most challenging to navigate. The good news is, with some careful planning and good communication, the middle of the funnel can be a powerful driver of sales, instead of a frustrating bottleneck. And at the end of the day, a lot of MOFU success comes down to effective collaboration. Key Collaboration Items For Middle-of-Funnel Content Let's talk about some key MOFU items your sales and marketing teams should collaborate on — items that can move the needle on your metrics in the bottom part of the funnel. These include:
The bottom line is, marketers are responsible for creating great content and automation, and salespeople can provide insights as to how leads decide whether to buy. Sales and marketing should have a "symbiotic relationship" when it comes to the middle of the funnel stage. When marketers focus on their role of communicating benefits to leads — from the first moment they make contact via a social post, ad, or landing page — and sales reps focus on closing deals with messaging aligned to marketing materials, the overall result will be more leads in the pipeline and more sales being made. All Leads Are Not Created Equal It's also important to keep in mind that not all leads are created equal when it comes to the middle of the funnel. It's important for your sales and marketing teams to be in alignment about what constitutes a valuable lead, and how sales should approach different touch points with leads. What motivates one client to buy from your brand may be totally different from what motivates another. For example, one lead may be in the early stages of researching solutions to a problem. They may interact with your middle-of-funnel content, but not be anywhere close to actually purchasing from your brand. On the other hand, a second lead may have already researched solutions for some time and is re-engaging with your content with the intent of eventually making a purchase. Obviously, the second type of lead will be more immediately valuable to your company. With that in mind, it's important that your sales and marketing teams work together to identify which leads are higher-value, and how to most effectively approach them after an interaction. At the same time, they should develop strategies to nurture marketing-qualified leads, and eventually nudge them into becoming sales-qualified. Designing diverse MOFU content is often the best way to cover all your bases. You want content that will convince eager leads to take the next step (maybe data-driven content like white papers and e-books), as well as easily digestible content to keep your brand top of mind for leads who are still on the fence (infographics, blog posts, and so forth). It's Not Just About Numbers, It's About Purpose Having well-defined lead segments and value scores will help make the entire lead generation process more purposeful during the middle-of-funnel stage. Having a large volume of leads is great... unless most of those leads are unlikely to become paying customers. It's much better to have 50 leads in your pipeline that are likely to buy vs. having 500 leads who will almost certainly not do business with you. The middle of the funnel is where you can start weeding out leads with low value and focus on the leads that are most likely to go somewhere. CTAs in your content can become great "lead filters." For instance, a financial services company may publish a blog post with a CTA to sign up for their free newsletter. When leads do so, they may be classified as sales-qualified leads, which will trigger outreach from one of your sales reps. It's true that the middle of the sales funnel can pose some challenges in terms of which department should take action, and which actions they should take. But with a purposeful, deliberate approach, and a lot of good collaboration, you can create a framework for success in terms of your content and customer interactions. And when it's all said and done, you'll be in prime position to enjoy the benefits of improved sales performance. Learn More A healthy relationship between sales and marketing is vital to an organization’s success. Dive deep into this effective strategy in a new book called Sales & Marketing Alignment. If you'd like more insights on how you can improve your sales leadership, contact us. Or sign up for our newsletter for more valuable resources. |
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We are headquartered in Colorado with domestic and international teammates and clients. Please use the contact form on this page to inquire about any of our books, podcasts appearances, speaking engagements and workshops, any of our offerings, or simply to connect.
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